Question 1

The easiest first step is booking a free 15-minute phone consultation. There is no cost and no commitment, it is simply a chance to talk briefly about what you are going through and make sure we feel like a good fit before scheduling your first session. You can request a consultation directly through the booking link on this page.

Accepted Answer

The easiest first step is booking a free 15-minute phone consultation. There is no cost and no commitment, it is simply a chance to talk briefly about what you are going through and make sure we feel like a good fit before scheduling your first session. You can request a consultation directly through the booking link on this page.

Question 2

It is a relaxed, informal phone call, not a therapy session. You will have a chance to share a little about what brought you here, ask any questions about the practice, and get a sense of whether working together feels right. There is no pressure to move forward and you are not committing to anything by having the call.

Accepted Answer

It is a relaxed, informal phone call, not a therapy session. You will have a chance to share a little about what brought you here, ask any questions about the practice, and get a sense of whether working together feels right. There is no pressure to move forward and you are not committing to anything by having the call.

Question 3

We do our best to schedule new clients within [[ INSERT TYPICAL WAIT TIME, e.g., "one to two weeks" ]] of their consultation. Availability varies by clinician, so reaching out sooner rather than later is a good idea. You can check current availability through our online booking link.

Accepted Answer

We do our best to schedule new clients within [[ INSERT TYPICAL WAIT TIME, e.g., "one to two weeks" ]] of their consultation. Availability varies by clinician, so reaching out sooner rather than later is a good idea. You can check current availability through our online booking link.

Question 4

No, there is no minimum number of sessions required. Many clients find weekly or biweekly sessions are most effective, but you and your clinician will discuss what makes sense and adjust as your needs change.

Accepted Answer

No, there is no minimum number of sessions required. Many clients find weekly or biweekly sessions are most effective, but you and your clinician will discuss what makes sense and adjust as your needs change.

Question 5

Yes. In-person sessions are available at our Pittsburgh, PA office located at 15213. [[ INSERT FULL ADDRESS IF DESIRED ]]

Accepted Answer

Yes. In-person sessions are available at our Pittsburgh, PA office located at 15213. [[ INSERT FULL ADDRESS IF DESIRED ]]

Question 6

Yes. We offer secure telehealth sessions via video for any client located anywhere in Pennsylvania. All you need is a smartphone, tablet, or computer with a reliable internet connection and a private space for your session.

Accepted Answer

Yes. We offer secure telehealth sessions via video for any client located anywhere in Pennsylvania. All you need is a smartphone, tablet, or computer with a reliable internet connection and a private space for your session.

Question 7

[[ INSERT CONFIRMED OFFICE HOURS, e.g., "We see clients Monday through Friday, 9:00 AM to 6:00 PM, with some evening availability. Contact us to confirm current scheduling options." ]]

Accepted Answer

[[ INSERT CONFIRMED OFFICE HOURS, e.g., "We see clients Monday through Friday, 9:00 AM to 6:00 PM, with some evening availability. Contact us to confirm current scheduling options." ]]

Question 8

Standard individual sessions are 60 minutes. This is our usual session length unless you and your clinician agree on a different arrangement.

Accepted Answer

Standard individual sessions are 60 minutes. This is our usual session length unless you and your clinician agree on a different arrangement.

Question 9

The self-pay rate for a 60-minute individual session is $150. The initial 15-minute consultation is free.

Accepted Answer

The self-pay rate for a 60-minute individual session is $150. The initial 15-minute consultation is free.

Question 10

We are in-network with Aetna, Cigna, Highmark, Blue Cross Blue Shield, United Healthcare, and Optum. If your plan is not listed, contact us and we can help you figure out your options, including whether we can provide a superbill for out-of-network reimbursement.

Accepted Answer

We are in-network with Aetna, Cigna, Highmark, Blue Cross Blue Shield, United Healthcare, and Optum. If your plan is not listed, contact us and we can help you figure out your options, including whether we can provide a superbill for out-of-network reimbursement.

Question 11

We can provide a superbill, a detailed receipt that you submit to your insurance company for potential out-of-network reimbursement. Whether you receive reimbursement and at what rate depends on your specific plan, so we recommend calling the member services number on your insurance card to ask about out-of-network mental health benefits before your first session.

Accepted Answer

We can provide a superbill, a detailed receipt that you submit to your insurance company for potential out-of-network reimbursement. Whether you receive reimbursement and at what rate depends on your specific plan, so we recommend calling the member services number on your insurance card to ask about out-of-network mental health benefits before your first session.

Question 12

Yes. We accept online payments including HSA and FSA cards. [[ CONFIRM WITH PRACTICE IF SIMPLEPRACTICE PROCESSES HSA/FSA, LIKELY YES ]]

Accepted Answer

Yes. We accept online payments including HSA and FSA cards. [[ CONFIRM WITH PRACTICE IF SIMPLEPRACTICE PROCESSES HSA/FSA, LIKELY YES ]]

Question 13

[[ INSERT CONFIRMED CANCELLATION POLICY, suggested language: "We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. Sessions cancelled with less than 24 hours notice may be subject to a late cancellation fee of $[AMOUNT]. We understand that life happens, if something comes up, please reach out as soon as possible and we will do our best to accommodate you." ]]

Accepted Answer

[[ INSERT CONFIRMED CANCELLATION POLICY, suggested language: "We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. Sessions cancelled with less than 24 hours notice may be subject to a late cancellation fee of $[AMOUNT]. We understand that life happens, if something comes up, please reach out as soon as possible and we will do our best to accommodate you." ]]

Question 14

[[ INSERT CONFIRMED NO-SHOW POLICY, suggested language: "Missed appointments without prior cancellation are subject to a no-show fee of $[AMOUNT]. This fee is not billable to insurance and is the client's responsibility. We do our best to send reminders in advance to help prevent missed sessions." ]]

Accepted Answer

[[ INSERT CONFIRMED NO-SHOW POLICY, suggested language: "Missed appointments without prior cancellation are subject to a no-show fee of $[AMOUNT]. This fee is not billable to insurance and is the client's responsibility. We do our best to send reminders in advance to help prevent missed sessions." ]]

Question 15

Haley-Lewis Counseling has two licensed clinicians. Allison Haley, LCSW specializes in Bipolar Disorder, ADHD, and Borderline Personality Disorder with a focus on emotional regulation and long-term stability, and Sarah Brooks, LCSW specializes in Addiction, Trauma, and OCD using a trauma-informed approach. During your free consultation we will match you with the right clinician based on what you are working through.

Accepted Answer

Haley-Lewis Counseling has two licensed clinicians. Allison Haley, LCSW specializes in Bipolar Disorder, ADHD, and Borderline Personality Disorder with a focus on emotional regulation and long-term stability, and Sarah Brooks, LCSW specializes in Addiction, Trauma, and OCD using a trauma-informed approach. During your free consultation we will match you with the right clinician based on what you are working through.

Question 16

That is exactly what the free 15-minute consultation is for, you do not need to figure it out before reaching out. We will listen to what you are experiencing and help determine which clinician is the better fit based on their specializations and your needs.

Accepted Answer

That is exactly what the free 15-minute consultation is for, you do not need to figure it out before reaching out. We will listen to what you are experiencing and help determine which clinician is the better fit based on their specializations and your needs.

Question 17

We work with adults navigating anxiety, depression, trauma, OCD, ADHD, bipolar disorder, personality disorders including borderline personality disorder, addiction, and adjustment disorder related to major life changes such as divorce, job loss, or grief. If you are unsure whether your situation fits, reach out and we will talk it through during the free consultation.

Accepted Answer

We work with adults navigating anxiety, depression, trauma, OCD, ADHD, bipolar disorder, personality disorders including borderline personality disorder, addiction, and adjustment disorder related to major life changes such as divorce, job loss, or grief. If you are unsure whether your situation fits, reach out and we will talk it through during the free consultation.

Question 18

Our clinicians are trained in evidence-based approaches including Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Acceptance and Commitment Therapy, Cognitive Processing Therapy, Motivational Interviewing, and Person-Centered therapy. The clinician will tailor the specific approach to your goals and the nature of what you are working through.

Accepted Answer

Our clinicians are trained in evidence-based approaches including Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Acceptance and Commitment Therapy, Cognitive Processing Therapy, Motivational Interviewing, and Person-Centered therapy. The clinician will tailor the specific approach to your goals and the nature of what you are working through.

Question 19

No, our clinicians are licensed clinical social workers and do not prescribe medication. If medication may be helpful alongside therapy, we can help coordinate a referral to an appropriate prescriber.

Accepted Answer

No, our clinicians are licensed clinical social workers and do not prescribe medication. If medication may be helpful alongside therapy, we can help coordinate a referral to an appropriate prescriber.

Question 20

Yes, everything discussed in your sessions is protected by law under HIPAA and Pennsylvania confidentiality statutes. There are narrow legal exceptions, for example if there is a credible risk of serious harm to you or someone else, and your clinician will review confidentiality in detail during your first session.

Accepted Answer

Yes, everything discussed in your sessions is protected by law under HIPAA and Pennsylvania confidentiality statutes. There are narrow legal exceptions, for example if there is a credible risk of serious harm to you or someone else, and your clinician will review confidentiality in detail during your first session.

Question 21

Yes, all virtual sessions are conducted through a HIPAA-compliant, encrypted video platform. We recommend that you find a private space with a reliable internet connection for your session to ensure your comfort and confidentiality on your end.

Accepted Answer

Yes, all virtual sessions are conducted through a HIPAA-compliant, encrypted video platform. We recommend that you find a private space with a reliable internet connection for your session to ensure your comfort and confidentiality on your end.

Hope and
Healing Await

You Do Not Have To Do This Alone

Help For What You Are Feeling

ADHD

Anxiety

Bipolar Disorder

Depression

OCD

Trauma

07 /

Personality Disorder

08 /

Addiction

09 /

Adjustment Disorder

03 / OUR CLINICIANS

Clinicians Who Truly Listen

Allison Haley, LCSW

Specializations include: bipolar disorder, ADHD, and anxiety disorders

Sarah Brooks, LCSW

Specializing in Addiction, Trauma, and OCD

A Simple Path To Relief

01 /

The Free Consult

02 /

The Personalized Plan

03 /

The Path Toward Regulation

03 / Rates & Coverage

Transparent Fees And Insurance

Self-Pay 60-Minute Session: $150

08 / GET STARTED

Take The First Step Today

Book a free consult.

Send us a message.

00 / frequently asked questions

Your Questions Answered

Haley-Lewis Counseling

Hope and Healing Await